Credit Card Reader
 

Support Center Questions? Call (877) 387-5640

This section is focused on the latest version of PayAnywhere (v2.0+). Using an older version? Please click here.

  •     Supported Devices
  • Account Setup
  •     Using the
    Card Reader
  •     Making A Sale
  •     Reporting
  •     Promotions
    & Rebates
  •     Glossary
  • Apple
  • Android
  • Printers
  • Cash Drawers
  • Swiping Tips
  • Card Reader Issues
  • Additional Card Readers
  • General Information
  • Express Sale & Manual Item
  • New Sale
  • Discounts
  • Tips
  • Taxes
  • Send a Receipt
  • Void Transaction
  • Refund Transactions
  • Force Transactions
  • Pre-Authorizations
  • Viewing Reports (In-App)
  • First Time Login (Merchant Portal)
  • Viewing Reports (Merchant Portal)
  • Adding/Deleting Users
  • Retail Card Reader
  • $1000 Free Processing Promotion
  • Referral Program
  • Card Reader, Terminal or Device
  • Merchant Account
  • Merchant Identification Number (MID)
  • Transaction Rate
  • Swiped Transaction
  • Keyed/Manual Transaction
  • CVV (Card Verification Value) or CVC (Card Security Code)
  • Sale
  • Refund
  • Void
  • Pre-Authorization or Authorization Hold
  • Forced Authorization

Supported Devices

Apple

Minimum iOS 5.1 or later

iPhone - iPhone 3GS, iPhone 4, iPhone 4s, iPhone 5
iPod touch - iPod 3G, iPode 4G, iPod 5G
iPad - iPad, iPad 2, iPad (3rd Gen), iPad (4th Gen), iPad mini

Supported Devices

Android

At PayAnywhere, we are constantly striving to expand the list of devices we are compatible with. Currently, the Android devices that the PayAnywhere app has been optimized for include:

Google Nexus 4
Google Nexus 10
Samsung Galaxy S3
Samsung Galaxy S4
Samsung Tablet 2-7"
Samsung Tablet 2-10"

Additional Android devices are being added on a regular basis and devices not specifically listed above may also be supported. To ensure that you have a seamless transaction experience, your PayAnywhere supported Android device must be equipped with a minimum OS of 2.4 or higher, a 3.5mm headset jack with microphone, a “normal” or “large” screen size, access to Google Play, as well as location services enablement. Not sure if your device meets these requirements? Please check with your phone carrier or device manufacturer.

Supported Devices

BlackBerry

Minimum OS 4.7 or later

Bold - 9000 on AT & T, 9650 on Sprint, 9650 on Verizon, 9700 on T-Mobile, 9700 on AT & T, 9780 on T-Mobile
Curve 2 - 8520 on T-Mobile, 8520 on AT & T, 8530 on Sprint, 8530 on Verizon, 8530 on U.S. Cellular
Curve 3g - 9330 on Verizon, 9330 on Sprint
Storm 2 - 9550 on Verizon
Torch - 9800 on AT & T
Tour - 9630 on Sprint, 9630 on Verizon

Supported Devices

Printers

PayAnywhere is compatible with AirPrint-enabled or Star thermal printers and select cash drawers.

Click here to view a list of printers that work with AirPrint.

Click here to purchase a Star TSP100 LAN series printer (like the Star TSP143).

Hardware can be purchased at third-party sites like CDW, PCMall, or Amazon.com

Supported Devices

Cash Drawers

PayAnywhere is compatible with AirPrint-enabled or Star thermal printers and select cash drawers.

Connect PayAnywhere to a cash drawer to provide change due.

Please note that PayAnywhere works with cash drawers that interface with Star printers. You will need to purchase a compatible Star printer if you do not have one already.

Click here to purchase a cash drawer that has MultiPRO Interface 320 (24V).

Account Setup

Getting Started

  • To get started with PayAnywhere, you will need a compatible Apple, Android, or BlackBerry device. Please reference the "Supported Devices" list to verify if your device is supported.
  • Sign up for a PayAnywhere account by visiting payanywhere.com or if you have already downloaded the PayAnywhere app, you will see an option to sign up on the main screen.
  • Download the free app from the App Store, Google Play (formerly Android Market), or BlackBerry App World.
  • If you have not already done so, download the free app from the App Store, Google Play (formerly Android Market), or BlackBerry App World.
  • PayAnywhere is available in all 50 states in the U.S.
  • Start selling with PayAnywhere!

Account Setup

Add/Update Bank Account

  • If you selected "Add Bank Account Later during the application process", you will receive emails from PayAnywhere as a reminder to add your banking information.
  • To add your bank account, go to payanywhere.com and click on the Sign In button in the upper right corner of the page, which will take you to PayAnywhere Inside, the merchant portal.
  • Once you are in the merchant portal you will find the bank account information under the "Profile" tab in the upper top navigation of the page.
  • If needed, you can update your bank account at any point by following the same steps as above.
  • Add your bank account under the Financial Information section. You will need the routing number and account number for your bank account.
  • NOTE: PayAnywhere will be unable to send you funds until your banking information is up-to-date.

Account Setup

First Time Sign-In and Setup

  • Your credentials are created during the application process in which you provided your username/email and password. Once your account has been approved, you will be able to sign in to the PayAnywhere application or merchant portal.
  • If you have not already done so, download the PayAnywhere app from the Apple App Store, Google Play (formerly the Android Market), or BlackBerry App World.
  • Launch the PayAnywhere application and enter your username/email and password that you created during the application process.

Account Setup

Merchant Profile Setup

When you first sign in to PayAnywhere, set up your account by clicking on the Settings button. You will go through the following screens.

  • PIN/Pattern Creation: Create a personal PIN or pattern (optional Android preference) that will be required to unlock the app. The PayAnywhere app provides a lock period to prevent unauthorized usage of your accoun
  • Reset PIN/Pattern: In the event that you forget your PIN/Pattern and have unsuccessfully entered your PIN/Pattern three consecutive times, you will be taken through a PIN/Pattern reset process. You will be required to re-authenticate using your username/email and password.
  • Receipt Info: This screen is pre-loaded with the merchant account owner’s business information, such as: company name, business address, business phone, business fax, business website, and business email. You can edit this information as well as add a company logo and receipt message. You will also select from two receipt-specific settings:
    • Email Me All Receipts: BCC/email yourself a copy of all your receipts.
    • how Sales Location On Receipts: Turn on this setting to record the location of a transaction, which will display a map on receipts.

NOTE: Receipt information is optional; the information that you provide on this screen will be reflected in the receipts that are emailed or printed for your customers. You will be able to change these settings either during the setup process or anytime afterwards by visiting the Settings section.

Account Setup

Merchant Profile Setup - General Settings

  • General Settings: This screen will allow you to select your general settings for items such as:
    • Tip: Enable the tip feature to allow your customers to add a tip at the end of a transaction. You can enter default tip values, including custom and no tip, for your customers to choose from.
    • Tax: To process a sale with tax, toggle the Auto-Detect Tax option to On in Menu -> Settings. Auto-Detect Tax turns on the GeoTax feature, which automatically calculates the appropriate tax rate based on your location. Or, if you prefer, you can set a default tax rate.
    • Discount: Enable the discount feature to enter discounts on individual sales. Discounts can be applied as percentages or dollar amounts.
    • Invoice Number: The invoice feature will automatically generate consecutive invoice numbers for each of your transactions.
    • Require Signature for Transactions Below $25: Customers will need to sign for transactions below $25 if this feature is enabled. All transactions over $25 are required to have a signature.

NOTE: You can change these settings either during the setup process or anytime after by visiting General Settings from the Settings menu.

  • Printing: If you have a compatible AirPrint-enabled printer or Star Printer, you can link it to the PayAnywhere app.
    • Please first refer to the instructions that came with your printer.
    • Make sure your mobile device is connected to the same wireless network as your printer.
    • Enable the printer by selecting Enable toggle from the Printing settings

Account Setup

Merchant Account Details

Your merchant account details are available in the Settings section under Merchant Accounts. You will see your unique merchant account number (MID). If you have multiple merchant accounts, you can switch between them from this screen, as well as select one of three preference options:

  • A notification upon sign in to select which merchant account to use.
  • A notification upon sign in to automatically open the last merchant account you were using.
  • A notification upon sign in to use the default selected merchant account.

NOTE: You can change these settings at any point in time through the Merchant Accounts screen in Settings.

Account Setup

Create and Manage Inventory Categories

Create inventory to easily and quickly access your products and services. This will streamline your sales process and provide an itemized transaction on your receipts.

First, you will want to determine your categories for organizing and sorting your items. You can create your categories from the category list as well as “on the fly” during item creation.

To set up a category during the item creation process, select the Category field on the item detail screen. You can then choose from an existing list of categories, or enter a new category which can be applied to the item and included in the category list.

To create your category from the category list you will select from the menu Manage Categories. From this screen you will be able to select to add a new category to be saved to the category list.

If you need to manage your categories, navigate to your inventory and select Manage Categories from the menu. You can edit or delete a category.

NOTE: Any category that is deleted will also be removed from all items that you may have assigned to that category.

Account Setup

Create and Manage Inventory Items

If you need to add a new item to your inventory, navigate to Inventory and select “+” or Add Item from the menu. The New Item form will allow you to do the following:

  • Upload a photo for your item either from your photo library or by capturing one with your device's camera.
  • Enter a name for your item.
  • Enter a price for your item.
  • Enter or select a category to assign to your item.
  • Select if the item is taxable or not.
  • Enter a description for your item.
  • Enter an item-specific note to be displayed on the receipt.
  • Apply a tag to your item to help you in finding your item once you create it.
    • A tag is a descriptive word or phrase that helps to further describe your item and is used as an additional level of categorizing your items.
    • You are not limited to the number of tags that you assign to your item(s).

If you need to manage your inventory items, navigate to your inventory, select All Items, and select the item that you would like to edit or delete.

Account Setup

Create and Manage Inventory Tags

To create a tag during the item creation process, select the Tag box on the item detail screen. This will take you to a screen that will allow you to select from an existing list of tags or enter a new tag to both be applied to the item as well as to include in the tag list.

To create a tag from the tag list, select Manage Tags, which will take you to the tag list. From this screen, add a new tag to be saved to the tag list.

If you need to manage your tags, navigate to your inventory and select Manage Tags from the menu. You can edit or delete a tag.

NOTE: Any tag that is deleted will also be removed from all items that you may have assigned to that tag.

Account Setup

Create and Manage Inventory Filters

To create a filter during the New Sale process, select the filter icon when in the inventory list view for your new sale. Or, select Manage Filters from the menu when you are in the inventory list view independently.

You will see a list of all existing filters on this page and have the ability to create new custom filters. There will be a default of filters created under the Categories section, which will always match up to your category list.

To create a new custom filter requires you to give that filter a name and allows you to enter as many “rules” or criteria elements as necessary. Each rule that you add requires you to select an attribute (i.e., tag name, taxable, name, price, item description, date added, category), operation (i.e., begins with, ends with, match, does not match, contains, does not contain), and a value. You can add as many rules as needed to your filter. You can also select to have your filter match any rule that you have created in your filter or all rules that are included in your filter.

If you need to manage your filters, navigate to your inventory and select Manage Filters from the menu. You can edit or delete your custom filters from this filters list.

Using the Card Reader

Swiping Tips

Here are a couple tips on the art of swiping. To get a good swipe, try to firmly and steadily swipe the card through the reader.

Make sure volume is maximized when you launch the app and have plugged in the card reader. On some phone models, Ringer volume is different from Headset volume. It is the Headset volume that needs to be maxed.

Make sure that the magstripe of the credit card is facing the right direction. If you are looking at the front of your card reader, you will see payanywhere.com. You should also be looking at the magstripe.

If you are using a case on your device, check to make sure the sleeve isn’t preventing the card reader from being plugged in all the way.

Using the Card Reader

Card Reader Issues

In the event that your credit card reader malfunctions, there is a 12-month limited warranty. In the event that you misplace your card reader, we will send you a replacement for an additional fee. If you need a replacement, contact Technical Support at (877) 387-5640.

Using the Card Reader

Additional Card Reader

If you would like additional credit card readers, please call Customer Service at (877) 387-5640. Please be prepared to answer the following questions: :

  1. How many additional readers do you need?
  2. How do you plan on using the readers?
  3. How much do you process monthly (or how much do you expect to process monthly)?

Making a Sale

General Information

In order to process a sale you will need internet access (WiFi or a data plan for the device).

If you are in the middle of a transaction and you receive a phone call or text message, press "Decline" and complete your transaction. Hitting "Accept" will abruptly end your transaction and force the app to close.

Accept credit and check cards including Visa, MasterCard, Discover and American Express.

Making a Sale

Express Sale & Manual Item

The Express Sale transaction is useful for accepting payment without a product in inventory. Express Sales can be processed quickly or may be used as a new inventory item (Manual Item) via Open Details.

  1. Tap on the Sell button on the main screen.
  2. Select Express Sale or Manual Item from the inventory list on the New Sale screen.
  3. Enter an amount.
    1. If processing an Express Sale, tap the Update Cart button to add the Express Sale to the cart.
    2. If processing a Manual Item, tap Open Details to continue filling out the additional fields for the manual item creation (i.e., item name, description, category, tags). You will also have the option to add this item to your inventory. Tap the Update Cart button to add the Manual Item to the cart.
  4. Complete the transaction by tapping on the green checkout button.
  5. Process payment.
    1. Cash: Enter the cash tendered
    2. Credit Card: Swipe the card, or manually enter the card information
    3. Enter a note for the transaction (optional)
    4. Tap on the green button to process the transaction
  6. Print or email the receipt. See Send A Receipt for details.

Making a Sale

New Sale

If necessary, sort your inventory by selecting the sort icon, which will allow sorting of inventory by Name, Price, Date, or Ascending/Descending. You can also change how you view your inventory list by tapping on the icon for List View or Grid View. List View will display less items on the screen with more details, while Grid View will allow you to view more items on the screen at once with less details.

  1. Tap the Sell button on the main screen.
  2. Add either Express Sale or Manual Items to the cart. Or, add inventory items to the cart:
    1. Tap or drag and drop items into the cart
    2. Increase or decrease the item quantity from within the cart. To remove all quantities of an item, drag and drop the item back into the inventory list (iOS only).
    3. Review the total items, subtotal, tax, and discount by swiping upwards on the receipt ribbon.
  3. Complete the transaction by tapping on the green checkout button.
  4. Process payment.
    1. Cash: Enter the cash tendered
    2. Credit Card: Swipe the card, or manually enter the card information
    3. Enter a note for the transaction (optional)
    4. Tap on the green button to process the transaction
  5. If the payment was made with a credit card, you will be taken to the Signature screen.
    1. To review the cart again, pull the receipt down to view the items in the cart.
    2. Signature can be applied within the empty box.
    3. To clear the signature box, tap on the orange “x” button
    4. To process the payment, tap on the green button
  6. Print or email the receipt. See Send A Receipt for details.

Making a Sale

Discounts

Please make sure you have Discounts enabled under Settings -> General Settings.

  1. During a transaction, swipe up on the receipt ribbon that displays your cart items.
  2. Tap on Discount and enter your discount amount either by dollar amount or percentage.
  3. Tap Done.

Making a Sale

Tips

Please make sure Tips are enabled under Settings -> General Settings

  1. On the signature screen tap on Edit Tip.
  2. Allow your customer to select from one of the preset values or enter a custom amount.

Making a Sale

Taxes

To process a sale with Tax, you can toggle the Auto-Detect Tax option to On in Settings -> General Settings. Auto-detect tax turns on the GeoTax feature, which automatically calculates the appropriate tax rate based on your location. Or if you prefer, you can set a default tax rate.

Making a Sale

Send a Receipt

To send your customer a receipt:

  1. Enter in your customer's name and email address. If your customer is already in your Customers list, you can simply tap the Customers button in the top left corner to find them quickly. Enter additional recipients by tapping the orange "+" icon (optional).
  2. Tap Send Via Email.

To print a receipt:

  1. Tap Print Receipt.
  2. Select either AirPrint or Star Print from the popup
    1. Select the printer that you would like to use
    2. Select the number of copies to print
    3. Tap on the Print Receipt button

To modify your Receipt options, go to Settings -> Receipt Info. You can turn on the option send yourself a bcc copy of the receipt to your email.

To re-send a receipt, you can go to your reports to look at recent transactions or through PayAnywhere Inside.

Making a Sale

Void Transaction

To void a transaction go to the Reports section and select the transaction that you would like to void. Tap on the Void button on the top of the transaction detail. Select Yes from the message box. Print or email the voided transaction details following the steps outlined previously.

Making a Sale

Refund Transactions

To refund a transaction go to the Reports section and select the transaction that you would like to apply a refund. Tap on the Refund button on the top of the transaction detail.

  1. Apply the refund by either selecting a quantity of a particular item(s) to be refunded or by adjusting the amount yourself.
    NOTE: You cannot refund more than the refund limit.
  2. Tap Refund button.

Making a Sale

Force Transactions

A forced transaction is required when the payment processor network is down and it is required to call the payment processor for transaction approval. This type of transaction requires a voice authorization code.

  1. Tap on Sell.
  2. Select Force Transaction from the Main menu.
  3. Force transaction requires a voice auth code.
    1. If you do not have a voice off code, select No from the message and a list of phone numbers for VISA/MasterCard/Discover and American Express will appear for you to call to obtain a voice auth code.
    2. If you do have a voice auth code, select Yes from the message and you will be taken to the Force Transaction screen.
      1. Enter the total amount.
      2. Swipe card or manually enter the credit card information.
      3. Enter the Auth Code.
      4. Select the green button to process.

Make a Sale

Pre-Authorizations

A pre-authorization allows you to prepare a sale, placing a hold on the funds, but not processing the sale immediately. This is a two-part process and you must close the pre-authorization to complete the transaction.

NOTE: Pre-Authorizations are only valid for 7 days from the authorization date.

Create a New Pre-Auth:

  1. Tap on Sell.
  2. Select New Pre-Auth from the Main menu.
  3. Create a new pre-auth in the same manner in which you would a New Sale transaction (i.e., add items to the cart).
  4. Tap on the green button to save the pre-auth.
  5. Swipe or manually enter credit card information and tap the green button.
  6. Print or email the receipt.

Close a Pre-Auth:

  1. Tap on Sell.
  2. Select Close Pre-Auth from the Main menu.
  3. Select the from your saved pre-auths which transaction you would like to close.
  4. If needed, modify the pre-auth by editing the cart. Or, if you are all set, tap the Close button.
  5. Review the cart, add or edit tip, sign, and finalize the pre-auth transaction.
  6. Print or email the receipt.

Portal & Reporting

Viewing Reports (In-App)

The report mode is accessed through the Reports icon. The default screen for reports will display all transactions. Reports can be viewed by day, week, month, and year. Reports can also be searched by entering in a keyword and filtering through various fields quickly via the Search bar. You can view the Heat Maps for all filtered reports.

The Customer Report shows a list view of all customers' name, email, and number of transactions on record. Customer details can be viewed by selecting the customer's name. To view list view of all transactions associated with customer select the Transactions link. To view that transaction detail, select the transaction that you would like to view. The option to print the transaction detail will be available on the transaction detail screen.

The Top Items Report is available through the report drawer. The Top Items report shows a list of the top items by day, week, month, or year. This report can be sorted by gross sales or quantity.

Custom Reports

Custom reports can be created by applying either a saved filter or creating and applying a new filter. The filter tool is available from the Reports menu.

  • Add a new filter by selecting New Filter.
  • Enter a name for the new filter.
  • Select to match any rule or all rules that you create for the filter.
  • Select the target or type of transaction to apply the filter.
  • Select to add a new rule to the filter.
  • Define the rule by selecting an attribute, operation, and entering a value.
  • Add the rule and either create additional rules for the filter or save the filter.

Portal & Reporting

Logging In

Log in to the portal with email address and password you used to sign up for PayAnywhere.

For merchants who applied prior to April 15, 2013: upon login you will be prompted to reset your password.

Resetting Password

Click on Forgot Password, type in your email and click Submit. You will receive an email instructing you on next steps.

NOTE: The link included in your email expires in 72 hours.

Portal & Reporting

View Activity

Account activity displays your most recent two weeks of transactions by default. Drill down by using preset filters or the search tool. You can filter by Sales, Deposits, Refunds, Fees, and more. You can also filter sales by employee (user) if applicable. Fees represent the cost associated with processing.

Activity Details

Each activity line item can be expanded by clicking on the “+” icon which displays your transaction details. Here you have the option to print or resend a receipt to your customer.

Exporting Activity

Select a filter (e.g., All Transactions or Sales) and click on the Excel or PDF icon above the grid to export your activity.

Switching Accounts

If you have multiple merchant accounts, you can switch between them by using the dropdown located in the upper right corner.

Portal & Reporting

Adding/Deleting Users

You can invite your employees to process payments on your behalf.

From PayAnywhere Inside, go to the Profile page and click Add Another User in the Users section. Sending the invite allows your employee to register for their user account, which takes less than a minute. Once registered, they can access the PayAnywhere app using their email and password.

To disable a user, click the Delete button next to their name. If you need to re-enable their account, just add their email address again.

A few things to remember:

  • Make sure your employees have devices supported by the app (see Supported Devices).
  • Use an employee’s preferred email address when sending the invite.
  • The invite expires 7 days after being sent.

Promotions & Rebates

Retail Card Reader

If you bought a credit card reader at a retail store, PayAnywhere will apply a $10 rebate after your first swiped transaction. You will receive this rebate as an ACH credit to your bank account.

Promotions & Rebates

$1000 Free Processing Promotion

If you were offered $1000 in free processing through the retail reader or at a tradeshow, PayAnywhere is waiving processing fees for the first 30 days after account approval on up to $1000 in processing volume. This promotion will be applied via an ACH credit to your bank account. Program is subject to change without notice.

Promotions & Rebates

Referral Program

We love referrals! When you refer a friend or business to PayAnywhere, we'll give you $50 as a thank you. This will be reflected as an ACH credit to your bank account after your friend has activated their PayAnywhere account by processing at least $150 in Visa/MasterCard/Discover transactions.

Referrals can be made from both the app and PayAnywhere Inside. The status of your referrals can be found in the Referrals section on PayAnywhere Inside.

Glossary

Card Reader, Terminal or Device

The hardware that attaches to your smartphone and is used to swipe a card.

Glossary

Merchant Account

An account established by a merchant (you, the business owner) for the purpose of accepting credit cards as a form of payment. A merchant account keeps you in control of your money, whereas sharing an account can lead to both you and your money becoming vulnerable to potential fraud.

Glossary

Merchant Identification Number (MID)

When you are approved for a merchant account, you are assigned a unique Merchant Identification Number.

Glossary

Transaction Rate

A service cost that is charged on a per transaction basis. PayAnywhere has rates dependent on how you process a transaction, i.e., swiped or keyed.

Glossary

Swiped Transaction

A transaction where the card is passed through a credit card terminal and the card’s magnetic stripe is read by the terminal. When you swipe a credit card, you receive lower rates than when you key the credit card information.

Glossary

Keyed/Manual Transaction

A transaction where the card information is manually entered into the credit card terminal.

Glossary

CVV (Card Verification Value) or CVC (Card Security Code)

The three- or four-digit number typically following the account number, usually located on the signature panel on the back side of credit cards. CVV numbers on American Express cards appear on the front side of credit cards.

Glossary

Sale

The transfer of funds from a cardholder’s account to the merchant account for products or services received.

Glossary

Refund

The reverse of a sale; a transaction where money from the merchant account is transferred to the cardholder’s account.

Glossary

Void

A cancellation of a completed transaction, removing the transaction from the batch so that it does not go out for settlement.

Glossary

Pre-Authorization or Authorization Hold

When the cardholder’s bank immediately authorizes a credit card transaction but holds the funds as unavailable to the merchant until he or she officially clears/settles the transaction. This allows for changes in the sale amount that might occur between the time of authorization and settlement. Example: Hotel stays where last minute phone calls or room services could affect the amount of the bill after checkout.

Glossary

Forced Authorization

An approval response that is obtained through interactive communication between an issue and an acquirer, their authorizing processors, or stand-in processing or through telephone, facsimile, or telex communications.

Glossary

Chargeback

A cardholder-initiated dispute in which can be in the form of a chargeback. Reasons for the dispute include: the goods or services were never received; the transaction amount is incorrect; or the transaction is a duplicate.

Still Have Questions?
Contact us at 877-387-5640

Customer Service:

Technical Support:

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